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  • Technical support for implementation.
  • Optimisation of operating parameters according to the requirements/needs of welding processes.
  • Performance testing and implementation of equipment.
  • Training of production and maintenance personnel of installed equipment upon customer request.
  • Phone support. Incidents are collected through a telephone helpdesk and, when possible, solutions are suggested without sending experts to customers’ facilities.
  • Experts are sent to customers’ facilities.
Serra offers training courses tailored to customers’ needs, as regards:
  • Training in resistance welding
  • Training in welding controls
  • Training in electric pincers
We provide training both in-house and at customers’ sites.
SERRA’s technical support for customers includes:
  • Continuous improvement of their equipment.
  • Improvement in welding process systems
  • Efficiency of their production systems
  • Technical support for maintenance
From the helpdesk, we manage the needs for supplies of replacement parts and repairs of electronic (welding controls), electrical and/or mechanical equipment.