- Technical support for implementation.
- Optimisation of operating parameters according to the requirements/needs of welding processes.
- Performance testing and implementation of equipment.
- Training of production and maintenance personnel of installed equipment upon customer request.
- Phone support. Incidents are collected through a telephone helpdesk and, when possible, solutions are suggested without sending experts to customers’ facilities.
- Experts are sent to customers’ facilities.
Serra offers training courses tailored to customers’ needs, as regards:
- Training in resistance welding
- Training in welding controls
- Training in electric pincers
SERRA’s technical support for customers includes:
- Continuous improvement of their equipment.
- Improvement in welding process systems
- Efficiency of their production systems
- Technical support for maintenance
From the helpdesk, we manage the needs for supplies of replacement parts and repairs of electronic (welding controls), electrical and/or mechanical equipment.