Technical support for implementation.
Optimisation of operating parameters according to the requirements/needs of welding processes.
Performance testing and implementation of equipment.
Training of production and maintenance personnel of installed equipment upon customer request.
Phone support. Incidents are collected through a telephone helpdesk and, when possible, solutions are suggested without sending experts to customers’ facilities.
Experts are sent to customers’ facilities.
Serra offers training courses tailored to customers’ needs, as regards:
Training in resistance welding
Training in welding controls
Training in electric pincers
We provide training both in-house and at customers’ sites.
SERRA’s technical support for customers includes:
Continuous improvement of their equipment.
Improvement in welding process systems
Efficiency of their production systems
Technical support for maintenance
From the helpdesk, we manage the needs for supplies of replacement parts and repairs of electronic (welding controls), electrical and/or mechanical equipment.